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Automate Zendesk via Rube MCP v1.0.0

Use this resource to handle support tickets in Zendesk

New

  • 301 downloads
  • 193 likes
  • 120 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install zendesk-tickets-replies

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent searches and lists tickets, creates and updates them, replies to requesters, manages users and organizations, and follows a ticket's lifecycle. You get handled tickets and sent replies.

Mostly picked by

Updated November 2, 2026

Card for the “Automate Zendesk via Rube MCP” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: search, creation and updates of tickets
  • SKILL.md: replies and ticket lifecycle
  • SKILL.md: users, organizations and pagination

Good fit for

  • You answer a batch of similar requests
  • You want to find tickets with no reply for two days

Not for

    Tags

    • zendesk
    • support
    • tickets

    About

    You say

    “List the tickets open for more than 48 hours with no reply and draft a standard answer for each one.”

    Card for the “Automate Zendesk via Rube MCP” skill

    Skill published by davepoon under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to handle support tickets in Zendesk
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md8.3 KB

    Origin and licence

    Listed unmodified

    Author
    davepoon
    Source
    github.com/davepoon/buildwithclaude/tree/75c22add059d710b269153142600ec8ef21c2092/plugins/all-skills/skills/zendesk-automation
    Licence
    MIT

    Notice

    « zendesk-automation » (davepoon, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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