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Customer feedback tagging taxonomy v1.0.0
Use this resource to normalize and tag customer feedback before analysis
New
- 453 downloads
- 127 likes
- 159 saves
Free
Install with the CLI
In a terminal, from the folder you want:
npx --yes palatekit@latest install customer-feedback-taxonomyWith no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.
First time: connect the CLI with
npx --yes palatekit@latest loginThe agent organizes tagging in layers (persona, lifecycle, drivers, sentiment and urgency, metadata such as ARR or region), then checks an existing dataset for consistency. You get a schema every team can share.
Mostly picked by
Updated November 2, 2026
Previews
Details
- Install guides
- Generates with
- Your agent's model
- Licence
- Apache-2.0
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What you get
- SKILL.md: tagging layers (persona, lifecycle, drivers, sentiment, metadata)
- SKILL.md: sorting templates and audit tips
Good fit for
- You combine surveys, interviews and tickets in one analysis
- Each team tags feedback in its own way
Not for
Tags
- customer feedback
- taxonomy
- tagging
About
You say
“Normalize the tags of our three hundred survey verbatims using the persona, lifecycle and driver layers.”
Skill published by gtmagents under the Apache-2.0 license, delivered in its original version.
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How to use it
- Install the skill in your agent's skills folder
- Ask your agent to normalize and tag customer feedback before analysis
- Review and adjust the result
Content preview
Files
- LICENSE11.1 KB
- NOTICE-PALATEKIT.md0.5 KB
- SKILL.md1.2 KB
Origin and licence
Listed unmodified
- Author
- gtmagents
- Source
- github.com/gtmagents/gtm-agents/tree/78e0419f4440bcb43bc80127e174ecf5adef1753/plugins/voice-of-customer/skills/customer-feedback-taxonomy
- Licence
- Apache-2.0
Notice
« customer-feedback-taxonomy » (gtmagents, Apache-2.0) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.
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