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Customer journey mapping v1.0.0
Use this resource to map the customer journey and find friction points
New
- 324 downloads
- 201 likes
- 190 saves
Free
Install with the CLI
In a terminal, from the folder you want:
npx --yes palatekit@latest install customer-journey-mappingWith no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.
First time: connect the CLI with
npx --yes palatekit@latest loginThe agent defines a specific persona, splits the journey into stages, then notes touchpoints, emotions, pain points and opportunities for each one. You get a map you can use to improve onboarding or the buying experience.
Mostly picked by
Updated November 2, 2026
Previews
Details
- Install guides
- Generates with
- Your agent's model
- Licence
- MIT
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What you get
- SKILL.md: persona and split of the journey into stages
- SKILL.md: touchpoints, emotions, pain points and opportunities
Good fit for
- Your customers drop off at a specific step of sign-up
- You want to improve onboarding using interview data
Not for
Tags
- customer journey
- ux
- onboarding
- friction
About
You say
“Map the journey of a customer buying candles online, from discovery to the review left after delivery.”
Skill published by phuryn under the MIT license, delivered in its original version.
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How to use it
- Install the skill in your agent's skills folder
- Ask your agent to map the customer journey and find friction points
- Review and adjust the result
Content preview
Files
- LICENSE1.1 KB
- NOTICE-PALATEKIT.md0.5 KB
- SKILL.md3.3 KB
Origin and licence
Listed unmodified
- Author
- phuryn
- Source
- github.com/phuryn/pm-skills/tree/07b34f64ee828df08953f505b7f747aef85ae7c6/pm-market-research/skills/customer-journey-map
- Licence
- MIT
Notice
« customer-journey-map » (phuryn, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.
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