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Customer journey mapping v1.0.0
Use this resource to map the customer journey and find where it breaks down
New
- 427 downloads
- 187 likes
- 202 saves
Free
Install with the CLI
In a terminal, from the folder you want:
npx --yes palatekit@latest install customer-journey-mapping-2With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.
First time: connect the CLI with
npx --yes palatekit@latest loginThe agent describes each stage of the journey, from first contact to advocacy, with touchpoints, emotions, pain points and opportunities. It writes customer-journey.md with two Mermaid diagrams and satisfaction metrics. You get a map to guide your next onboarding or conversion work.
Updated November 2, 2026
Previews
Details
- Install guides
- Generates with
- Your agent's model
- Licence
- MIT
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What you get
- references/journey-stages.md: the seven stages and their dimensions
- references/output-template.md: customer-journey.md structure
- references/mermaid-diagrams.md: diagrams and satisfaction scoring guide
Good fit for
- Your conversion rate drops between trial and purchase
- You are designing an onboarding flow for new customers
Not for
Tags
- customer journey
- onboarding
- conversion
- experience
About
You say
“Map the journey of our B2B customers, from first website visit to renewal.”
Skill published by onewave-ai under the MIT license, delivered in its original version.
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How to use it
- Install the skill in your agent's skills folder
- Ask your agent to map the customer journey and find where it breaks down
- Review and adjust the result
Content preview
Files
- LICENSE1.1 KB
- NOTICE-PALATEKIT.md0.5 KB
- references/examples.md1.6 KB
- references/journey-stages.md2.3 KB
- references/mermaid-diagrams.md1.9 KB
- references/output-template.md3.2 KB
- SKILL.md3.6 KB
Origin and licence
Listed unmodified
- Author
- onewave-ai
- Source
- github.com/onewave-ai/claude-skills/tree/b2267d9171af4f56848d82992381b20b89b44056/customer-journey-mapper
- Licence
- MIT
Notice
« customer-journey-mapper » (onewave-ai, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.
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