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Organise HR support with FAQs and escalations v1.0.0

Use this resource to organise HR support with a knowledge base and clear escalation paths

New

  • 358 downloads
  • 113 likes
  • 244 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install hr-employee-faq-support

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent sorts requests, designs support tiers, writes a knowledge base and response templates, and defines when a question should be escalated. You get a structured HR FAQ and an escalation matrix.

Mostly picked by

Updated November 2, 2026

Card for the “Organise HR support with FAQs and escalations” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: five-step method, from categories to escalation criteria
  • Sections on response templates and an employee benefits FAQ example

Good fit for

  • Your HR team answers the same questions every week
  • You want a self-service space for employees

Not for

    Tags

    • hr
    • faq
    • escalation

    About

    You say

    “Create an HR FAQ on leave and health cover for my 40-person team, with the cases to escalate.”

    Card for the “Organise HR support with FAQs and escalations” skill

    Skill published by guia-matthieu under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to organise HR support with a knowledge base and clear escalation paths
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md13.1 KB

    Origin and licence

    Listed unmodified

    Author
    guia-matthieu
    Source
    github.com/guia-matthieu/clawfu-skills/tree/4108f5c010ccaa8b5707fa05ca1d888ae167e548/skills/hr-ops/employee-support
    Licence
    MIT

    Notice

    « employee-support » (guia-matthieu, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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