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Synthesizing user feedback across channels v1.0.0

Use this resource to turn customer feedback from several channels into usable signals

New

  • 525 downloads
  • 199 likes
  • 199 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install user-feedback-triage-synthesis

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent categorizes feedback from your channels, weights it by source, frequency and intensity, then links trends to product decisions. You get a triaged synthesis and a list of feedback to close the loop on with users.

Mostly picked by

Updated November 2, 2026

Card for the “Synthesizing user feedback across channels” skill

Details

Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: difference between triaged synthesis and averaged noise, weighting method
  • references/: channel weighting, tagging at scale, drift detection and tooling

Good fit for

  • Your tickets, NPS and in-app feedback pile up unused
  • Your roadmap follows the loudest customers

Not for

    Tags

    • user feedback
    • nps
    • voice of customer
    • product

    About

    You say

    “Synthesize this quarter's latest support tickets and NPS replies to find the three main problems.”

    Card for the “Synthesizing user feedback across channels” skill

    Skill published by rampstackco under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to turn customer feedback from several channels into usable signals
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • README.md0.4 KB
    • references/categorization-and-tagging-at-scale.md9.7 KB
    • references/channel-source-weighting.md10.9 KB
    • references/channel-types-and-what-each-surfaces.md11.2 KB
    • references/closing-the-loop-with-users.md9.5 KB
    • references/common-feedback-aggregation-failures.md10.3 KB
    • references/detecting-drift-in-feedback.md9.5 KB
    • references/frequency-vs-intensity.md9.6 KB
    • references/from-feedback-to-product-decision.md9.8 KB
    • references/tooling-considerations.md8.9 KB
    • SKILL.md20.4 KB

    Origin and licence

    Listed unmodified

    Author
    rampstackco
    Source
    github.com/rampstackco/claude-skills/tree/9b90db257f7395fab76ff9bfcb808456709f6af3/skills/user-feedback-aggregation
    Licence
    MIT

    Notice

    « user-feedback-aggregation » (rampstackco, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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