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Customer support, tickets and knowledge base v1.0.0

Use this resource to design AI-assisted customer support, from first reply to ticket follow-up

New

  • 301 downloads
  • 241 likes
  • 125 saves

Free

Install with the CLI

In a terminal, from the folder you want:

npx --yes palatekit@latest install customer-support-operations

With no option, the skill goes to ~/.agents/skills/; add --agent claude-code (or codex, cursor…) to target an agent.

First time: connect the CLI with

npx --yes palatekit@latest login

The agent organises customer replies, ticket handling, the help base and sentiment analysis across channels, and adapts the setup to e-commerce or large enterprises. You get a documented support organisation to adapt to your business.

Mostly picked by

Updated November 2, 2026

Card for the “Customer support, tickets and knowledge base” skill

Details

Works in
Install guides
Generates with
Your agent's model
Licence
MIT

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What you get

  • SKILL.md: conversational support and ticket handling
  • SKILL.md: knowledge base, omnichannel and customer experience analysis
  • SKILL.md: e-commerce and enterprise specifics

Good fit for

  • You get too many repetitive requests on your store
  • You want to structure support across email, chat and social media

Not for

    Tags

    • customer support
    • tickets
    • knowledge base
    • omnichannel

    About

    You say

    “Propose a support setup for my online store: tickets, automatic replies and a help centre.”

    Card for the “Customer support, tickets and knowledge base” skill

    Skill published by sickn33 under the MIT license, delivered in its original version.

    Show more

    How to use it

    1. Install the skill in your agent's skills folder
    2. Ask your agent to design AI-assisted customer support, from first reply to ticket follow-up
    3. Review and adjust the result

    Content preview

    Files

    • LICENSE1.1 KB
    • NOTICE-PALATEKIT.md0.5 KB
    • SKILL.md9.3 KB

    Origin and licence

    Listed unmodified

    Author
    sickn33
    Source
    github.com/sickn33/agentic-awesome-skills/tree/e9809578fd426a284af017c5db99f8eb6628e6ca/skills/customer-support
    Licence
    MIT

    Notice

    « customer-support » (sickn33, MIT) livré dans sa version d'origine : fiche en français et en anglais par PalateKit.

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